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Customer Contact us/Frequently asked Questions

If you are looking for or have received quotes, you can contact us directly for certain issues. Our contact process and frequently asked questions will help you find a possible answer and provide you with tips along the way. If you are a tradesman click here. Here's how to find your answer:-

1. Select a question or a topic listed to see some helpful information.
2. Contact us if your question has still not been answered.

How much does it cost?
How does it work?
Are the tradesmen vetted?
What to do if things go wrong?
Can I request a quote by text/email only?
How do I cancel my job?
How can I make changes to my job?
How can I close my job?
I have lost the tradesman's details, how can I get them again?
I haven't received my confirmation text or email when posting a job, what should I do?
How long will it take to get a quote from a Tradesman?
I want to leave feedback on a tradesman, how do I do this?
I want to view feedback on tradesmen, how do I do this?
I haven't received my confirmation text when posting a reference, what should I do?
I have other questions, not stated above, what should I do?

1. How much does it cost?
It is free for people to post a job looking for Tradesmen quotes

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2. How does it work?
Tradesmen.ie is a free online service for customers looking for a tradesman helping them get up to 4 quotes for their job. The customer fills in a form online describing the work that they want carried out and the type of tradesman they are looking for. We then send text messages and/or emails to all of the tradesmen who have expressed an interest in work in that area. The first 4 tradesmen who reply are sent the customer contact details and get a chance to quote for the job.

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3. Are the tradesmen vetted?
Tradesmen.ie does not vet the tradesmen but we believe that our bespoke rating system gives the best independent feedback on the price, quality and reliability of the tradesmen. It is also a good indication if the tradesmen are willing to be rated on our system. The email address and mobile numbers of the tradesmen are verified before they can use the system.

It is the responsibility of the customer to make sure that the tradesman is adequately qualified and has the relevant insurance etc. before choosing them for the job.

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4. What to do if things go wrong?
In the unlikely event that you have any type of problem with a tradesman we have referred to you please contact us immediately by filling in a detailed description of your complaint here and we will address your complaint immediately.
Please don't forget to include the tradesman's name and we will follow up your complaint with the tradesman immediately.

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5. Can I request a quote by text/email only?
Yes, you can request to receive a quote by email or text only but you must be available to speak to the tradesmen initially. To request to receive a quote by email or text only simply enter your preference in the appropriate section (when to call) when you are submitting your job.

You must enter a valid mobile number to be able to receive quotes, this is required by Tradesmen.ie. If a mobile is not provided we will not be able to proceed getting you quotes for your job.
We will inform the tradesmen to contact you be your preferred method and time but you must enter a mobile number for us to process your job.

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6. How do I cancel my job?
To cancel your job simply fill in the form here with the message, "cancel my job".

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7. How can I make changes to my job?
To make a change to your job simply fill in the form here letting us know what changes you need to make to the job description. However, it will be too late if the 4 tradesmen have already been sent your contact details and you can choose to inform the tradesmen when they contact you or else cancel the job and post a new one.

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8. How can I close my job?
If you have enough quotes and want to close your job simply fill in the form here with the message, "close my job".

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9. I have lost the tradesman's details, how can I get them again?
If you require a tradesman's details please fill in the form here with the tradesman's name and we will get back to you with his details as soon as possible.

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10. I haven't received my confirmation text or email when posting a job, what should I do?
If you have not received a confirmation text or email after inputting your job details looking for a quote then please fill in the form here and we will contact you as soon as possible to verify your contact details and confirm the job. Sometimes text messages can get delayed on the mobile network so if you subsequently receive the text message with the verification then you can email it to us and we will confirm your job for you.

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11. How long will it take to get a quote from a Tradesman?
We should be able to get you quotes within an hour Monday to Friday from 9am to 5.30pm for the Dublin/Kildare/Meath regions and within the day for other regions (depending on your choice of when to be contacted).

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12. I want to leave feedback on a tradesman, how do I do this?
There is a feedback link at the bottom of the second email that we send you for each job that is posted. This email has the subject line "Important information about Job Id:[Your Job Id]". We also will send you an email about a week after the job is posted to request your feedback. If you have deleted these emails you can request a new feedback link by sending us a message on our contact form and please include your job id in the message.

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13. I want to view feedback on tradesmen, how do I do this?
When you post a job you will receive up to four emails with the details of each of the tradesmen who are interested in quoting for your job. Each email will contain the contact details for the tradesman, his/her description of services and any reviews or feedback received about that tradesman from previous customers.

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14. I haven't received my confirmation text when posting a reference, what should I do?
If you have not received a confirmation text or email after posting a reference then please fill in the form here including the name or TradesmanId of the tradesman and we will contact you as soon as possible to verify your contact details and confirm the reference. Sometimes text messages can get delayed on the mobile network so if you subsequently receive the text message with the verification then you can email it to us and we will confirm your reference for you.

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15. I have other questions, not stated above, what should I do?
If you have any additional questions that you have not found the answer to above then please let fill in the form here and we will get back you regarding our query.

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If you would like to contact us via post our contact details provided below:

Tradesmen.ie
Jamestown,
Ballybrittas
Portlaoise
Co. Laois
Ireland




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