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As a tradesman you can contact us directly for certain issues.
Our contact process and frequently asked questions will help
you find a possible answer and provide you with tips along the
way. If you are a customer click here.
Here's how to find your answer:-
1. Select a question or a topic listed to see some helpful
information.
2. Contact us if your question has still not been answered.
How does it work?
How much does it cost?
How can I pay the registration fee?
Where do I login?
What is my login password?
How do I edit my trades or the counties that I
work in?
How can I change my personal details?
How can I add a link to my website?
I have lost the customers details, how can I get
them again?
I have not been able to quote on a lead, what
can I do?
I need to add money to my account, how do I do
this?
I am not receiving leads by text anymore, what
should I do?
How many leads will I get?
What if I am not happy?
What payment methods are accepted?
What address can I send a payment to?
I have entered my details but have not received
my confirmation notification, what should I do?
Do you charge for text messages?
I want to receive leads by text message only,
how do I do this?
I want to receive leads by email only, how do
I do this?
I have other questions, not stated above, what
should I do?
1. How does it work?
Tradesmen.ie is a free online service for customers looking
for a tradesman helping them get up to 4 quotes for their job.
The customer fills in a form online describing the work that
they want carried out and the type of tradesman they are looking
for. We then send text messages and/or emails to all of the
tradesmen who have expressed an interest in work in that area.
The top 4 bidders for the lead who respond within 15 minutes
are sent the customer contact details and get a chance to quote
for the job.
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2. How much does it cost?
By signing up with your details in the "Register as a tradesman"
section of the website you will receive job notices for free,
this will aid you in seeing how many job leads for your trade
and region are available.
To be able to give quote on these job leads you must pay a registration
fee of €65.00 plus a certain value of leads in advance
(Minimum of €20). Once you have money on your account you
can buy leads for the jobs in which you are interested.
A Minimum bid price is set which is roughly based on the value
of the job and can cost from €0.50 upwards depending on
the value of the job. For example a lead for a small job worth
€50 might have a minimum bid price of €0.50+VAT but
a lead for a large job worth €100,000 might have a minimum
bid price of €25+VAT or more. These prices are displayed
above for illustration only. They are not fixed and will fluctuate
up or down depending on supply and demand.
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3. How can I pay the registration fee?
To pay the registration fee you can do this by going to the
login page on the left hand side of the website. If you did
not confirm your mobile number by replying to the text message
you will not be able to log in to the website. If you did not
receive a text message from us then please fill in the form
here and
we will look into it as soon as possible.
Once you have logged in click the link that says, "Pay
Registration Fee". On this page you can pay by credit card
or laser card. If you wish to pay by cheque, postal order, bank
draft or EFT there is a link on the first paragraph of that
page which will give you details about it.
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4. Where do I login?
You can log into your account by going to the login page on
the left hand side of the website or login
here. If you did not confirm your mobile number by replying
to the text message then please fill in the form here
and we will look into it as soon as possible.
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5. What is my login password?
If you have lost or forgotten your password there is a link
on the log in page called ' Forgot password?'. Simply click
on this link and follow the instructions to retrieve your password.
Please keep your password somewhere safe for access to your
login page on Tradesmen.ie
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6. How do I edit my trades or the counties
that I work in?
To edit any details on your trades or regions available to work
just log into your account and click the link that says, "
Edit Counties/Areas and job values that you wish to receive
leads for". Make any amendments that you require and don't
forget to click submit before you exit to save your changes.
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7. How can I change my personal details?
To edit any personal details such as contact number or address
etc just log into your account and click the link that says,
"Edit Profile". Make any amendments that you require
and don't forget to click submit before you exit to save your
changes
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8. How can I add a link to my website?
To add a link to your website fill in the form here
and we will add it for you.
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9. I have lost the customers details, how
can I get them again?
If you have lost a customers details and you need to retrieve
them you will find them in an email sent to you when you purchased
the lead. If you still cannot locate their details, simply fill
in the form here
and we will send them to you as soon as possible.
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10. I have not been able to quote on a
lead, what can I do?
If you were not able contact the person requesting the quotes
for any reason please log into your account within 24 hours
(within 6-8 hours if possible) and click the link that says
'Leads that I purchased' and then click on the ID number of
the lead you wish to request a refund for and follow the instructions.
We will follow up your complaint with the customer. If we confirm
that you have not been able to contact the person despite making
all reasonable efforts, you will be entitled to a credit note
for the lead.
We can only credit you for a lead if you contact us within 24
hours of purchasing it.
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11. I need to add money to my account, how
do I do this?
To add money to your account simply login and click on the link
that says, "Top up your account by credit card". You
can pay online by credit card or laser card.
Once you have logged in click the link that says, "Pay
Registration Fee". On this page you can pay by credit card
or laser card. If you wish to pay by cheque, postal order, bank
draft or EFT there is a link on the first paragraph of that
page which will give you details about it. If paying by cheque,
postal order, bank draft or EFT please be sure to attach your
name and ID number with the payment.
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12. I am not receiving leads by text anymore,
what should I do?
If you have stopped receiving leads by text message make sure
that you have sufficient funds in your account, you can do this
by logging in click the link that says, " My Account Statement
(view and print individual payments and invoices)". You
will see your balance at the bottom of this page. If you forget
to top up please read the question above entitled, "I need
to add money to my account, how do I do this?
If you have sufficient funds in your account but aren't receiving
text message you may have unticked this option in your profile.
To re-enable receiving leads by text message please log into
your account and click on the link that says 'Edit Profile'
and at the bottom of that page you will see a tick box that
says, 'I would like to receive priority notification of leads
by Text Message'. Make sure that this check box is ticked. There
is a small charge of €0.06 + VAT per text message for receiving
priority notification of leads by text message but there is
no charge for receiving any other types of text message.
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13. How many leads will I get?
The amount of leads that you will receive on a daily basis fluctuates
as it's based on the number of customer quotes requests that
we receive on the website.
If you have suddenly stopped receiving leads please read the
question above entitled, "I am not receiving leads by text
anymore, what should I do?"
You can view recent leads by logging into your account and
click the link that says, "View Recent Leads"
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14. What if I am not happy?
If you are not happy with the service we offer a 30 day money
back guarantee.
You can try out the service for 30 days and if you are unhappy
we will refund you the €65.00 for registration plus the
remaining amount in your balance with us.
To avail of this please contact us here
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15. What payment methods are accepted?
We accept credit cards, laser cards, bank drafts, postal orders,
electronic fund transfer and cheques. To make a registration
payment please read the question above entitled, "How can
I pay the registration fee?"
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16. What address can I send a payment to?
You can send payments to Tradesmen.ie at the following address:
Tradesmen.ie
Jamestown,
Ballybrittas
Co.Laois
Please remember to make payable to Tradesmen.ie
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17. I have entered my details but have
not received my confirmation notification, what should I do?
If you have not received the automated email on registering
with us first check and make sure that the email isn't in the
spam filter. If you still can't find it please let us know by
contacting us here
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18. Do you charge for text messages?
Yes there is a small charge of €0.06 + VAT per text message
for receiving priority notification of leads by text message
but there is no charge for receiving any other types of text
message. You can choose not to receive lead notifications by
text message by unticking the check box at the bottom of your
profile which says, "I would like to receive leads by Text
Message". Please note that by opting to receive lead notifications
by text it does not guarantee that you will get a chance to
quote for the job. It is only the first 4 tradesmen who reply
to the text message and have enough money on their account who
get a chance to quote for the job.
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19. I want to receive leads by text message
only, how do I do this?
When you register on Tradesmen.ie you will receive lead notifications
to your email for free, to receive lead notifications by text
message you must pay the registration fee and then you will
receive leads by text message and email. If you don't want lead
notifications by email into your inbox the best thing to do
is set up a rule in your email program (Microsoft Outlook or
whatever you use) that filters all of the emails with the subject
beginning with the word, 'LeadId' into a different folder.
To make a registration payment please read the question above
entitled, "How can I pay the registration fee?"
Please note that you must always provide a valid email address
as all correspondence from Tradesmen.ie is via email which includes
any offers and promotions as well as important changes to the
service and terms and conditions.
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20. I want to receive leads by email only,
how do I do this?
You can select to receive leads by email only by contacting
us here.
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21. I have other questions, not stated above,
what should I do?
If you have any additional questions that you have not found
the answer to above then please let us know here
and we will get back you regarding our query.
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If you would like to contact us via post our contact details
provided below:
Tradesmen.ie
Jamestown,
Ballybrittas
Portlaoise
Co. Laois
Ireland
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Tradesmen.ie
