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Customer Frequently Asked Questions (FAQs)
 

If you are looking for or have received quotes, you can contact us directly for certain issues. Our contact process and frequently asked questions will help you find a possible answer and provide you with tips along the way. If you are a tradesman click here. Here's how to find your answer:-

  1. Select a question or a topic listed to see some helpful information.
  2. Contact us if your question has still not been answered.

It is free for people to post a job looking for Tradesmen quotes

Tradesmen.ie is a free online service for customers looking for a tradesman helping them get up to 4 quotes for their job. The customer fills in a form online describing the work that they want carried out and the type of tradesman they are looking for. We then send text messages and/or emails to all of the tradesmen who have expressed an interest in work in that area. The first 4 tradesmen who reply are sent the customer contact details and get a chance to quote for the job.

Tradesmen.ie does not vet the tradesmen but we believe that our bespoke rating system gives the best independent feedback on the price, quality and reliability of the tradesmen. It is also a good indication if the tradesmen are willing to be rated on our system. The email address and mobile numbers of the tradesmen are verified before they can use the system.

It is the responsibility of the customer to make sure that the tradesman is adequately qualified and has the relevant insurance etc. before choosing them for the job.

In the unlikely event that you have any type of problem with a tradesman we have referred to you please contact us immediately by filling in a detailed description of your complaint here and we will address your complaint immediately.

Please don't forget to include the tradesman's name and we will follow up your complaint with the tradesman immediately.

Yes, you can request to receive a quote by email or text only but you must be available to speak to the tradesmen initially. To request to receive a quote by email or text only simply enter your preference in the appropriate section (when to call) when you are submitting your job.

You must enter a valid mobile number to be able to receive quotes, this is required by Tradesmen.ie. If a mobile is not provided we will not be able to proceed getting you quotes for your job.
We will inform the tradesmen to contact you be your preferred method and time but you must enter a mobile number for us to process your job.

To cancel your job simply fill in the form here with the message, "cancel my job".

To make a change to your job simply fill in the form here letting us know what changes you need to make to the job description. However, it will be too late if the 4 tradesmen have already been sent your contact details and you can choose to inform the tradesmen when they contact you or else cancel the job and post a new one.

If you have enough quotes and want to close your job simply fill in the form here with the message, "close my job".

If you require a tradesman's details please fill in the form here with the tradesman's name and we will get back to you with his details as soon as possible.

If you have not received a confirmation text or email after inputting your job details looking for a quote then please fill in the form here and we will contact you as soon as possible to verify your contact details and confirm the job. Sometimes text messages can get delayed on the mobile network so if you subsequently receive the text message with the verification then you can email it to us and we will confirm your job for you.

We should be able to get you quotes within an hour Monday to Friday from 9am to 5.30pm for the Dublin/Kildare/Meath regions and within the day for other regions (depending on your choice of when to be contacted).

There is a feedback link at the bottom of the second email that we send you for each job that is posted. This email has the subject line "Important information about Job Id:[Your Job Id]". We also will send you an email about a week after the job is posted to request your feedback. If you have deleted these emails you can request a new feedback link by sending us a message on our contact form and please include your job id in the message.

When you post a job you will receive up to four emails with the details of each of the tradesmen who are interested in quoting for your job. Each email will contain the contact details for the tradesman, his/her description of services and any reviews or feedback received about that tradesman from previous customers.

If you have not received a confirmation text or email after posting a reference then please fill in the form here including the name or TradesmanId of the tradesman and we will contact you as soon as possible to verify your contact details and confirm the reference. Sometimes text messages can get delayed on the mobile network so if you subsequently receive the text message with the verification then you can email it to us and we will confirm your reference for you.

If you have any additional questions that you have not found the answer to above then please let fill in the form here and we will get back you regarding our query.